Returns & Exchanges

At Jamoona, we strive to deliver the freshest authentic groceries to your doorstep; however, if your items arrive damaged or incorrect, we offer a straightforward 14-day return process. Due to the perishable nature of food, some items may be exempt from return unless they are defective upon arrival.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 48 hours of delivery for perishable goods or 14 days for non-perishables, providing your order number and clear photos of the items.

• 2.
  Review and Approval

  Our quality assurance team will review your claim to ensure it meets our safety and hygiene standards before authorizing the return or replacement.

• 3.
  Secure Packaging

  Once approved, pack the unopened items in their original packaging to ensure they remain protected during transit back to our warehouse.

• 4.
  Refund Processing

  After we receive and inspect the returned goods, we will issue a full refund to your original payment method or provide a store credit within 5-7 business days.